Launch Your Career in IT Support & Cloud Support
A completely live, hands on career program designed for beginners and career changers who want practical technical skills, structured projects, and a strong foundation for modern IT roles.
Tuition: $500 Total or $125/month for 4 months
What You Will Build Skills In
Work through practical user, hardware, software, and support scenarios.
Learn TCP/IP, DNS, DHCP, WiFi, VPNs, connectivity and troubleshooting.
Practice user management, identity, MFA, access and common support tasks.
Build foundational cloud knowledge using core AWS services and concepts.
You Don't Need a Tech Background to Get Started
This program is designed to help beginners and career changers build technical confidence through structured learning, live instruction, hands on practice and real projects.
Complete Beginners
You are interested in technology but do not know where to begin. We start with the foundations and gradually build your technical skills.
Career Changers
You are coming from another industry and want a structured pathway into technical roles such as IT Support, Help Desk or Cloud Support.
Self-Taught Learners
You have tried learning on your own but struggle with consistency, direction or knowing what to study next. The program gives you structure and accountability.
Early-Career IT Learners
You already know some IT basics but want more hands on experience with troubleshooting, networking, Microsoft 365, identity and cloud fundamentals.
No Prior IT Experience Required
We do not expect you to arrive knowing everything. We do expect you to participate, practice consistently, complete your projects and be willing to troubleshoot problems instead of only watching demonstrations.
Build the Skills Used in Modern IT Support
You will learn by working through practical support scenarios, guided labs and structured projects that reflect the kinds of problems technical support professionals handle every day.
IT Support & Troubleshooting
Diagnose common hardware, software, account and user issues using a structured troubleshooting process.
Windows & Linux Fundamentals
Work with operating systems, users, permissions, files, software installation, system tools and basic command-line tasks.
Networking & Connectivity
Understand TCP/IP, DNS, DHCP, WiFi, VPNs, ports, IP addressing and common network troubleshooting techniques.
Microsoft 365 & Entra ID
Practice user and group management, MFA, identity, access control and common Microsoft 365 support tasks.
Service Desk Operations
Learn ticket handling, incident documentation, escalation, prioritization, SLAs and professional communication with end users.
AWS Cloud Fundamentals
Understand cloud concepts and gain practical exposure to core AWS services such as IAM, EC2, S3, networking and monitoring.
Learning Goes Beyond Watching
Throughout the program, students will build, troubleshoot, document and explain what they are doing. The goal is to develop practical problem-solving ability, not simply memorize tools or certification questions.
From IT Foundations to Cloud Support Skills
The program progresses in stages so you can build one skill on top of another. You will learn the concepts, practice them live, troubleshoot problems and apply what you learn through projects.
IT Support Foundations
Build the technical foundation required to support users, computers and operating systems.
- Computer hardware and software fundamentals
- Windows operating system support
- Linux fundamentals and command line
- User accounts, permissions and file systems
- Software installation and troubleshooting
- Printers, peripherals and common user issues
- Structured troubleshooting methodology
Networking & Service Desk
Learn how devices communicate and how professional IT teams manage incidents and support requests.
- TCP/IP and IP addressing fundamentals
- DNS and DHCP
- WiFi and connectivity troubleshooting
- VPN concepts and remote access
- Common network ports and protocols
- Ticket creation and documentation
- Incident prioritization and escalation
- SLA and service desk concepts
Microsoft 365 & Identity
Learn how modern organizations manage users, identities, access and collaboration services.
- Microsoft 365 administration fundamentals
- Users, groups and licenses
- Microsoft Entra ID fundamentals
- Authentication vs authorization
- MFA and identity security
- Role-based access concepts
- Joiner, mover and leaver processes
- Basic access troubleshooting
Cloud Support & Career Readiness
Apply your IT foundation to cloud environments and prepare to communicate your technical experience professionally.
- Cloud computing fundamentals
- AWS shared responsibility model
- AWS IAM fundamentals
- EC2 and virtual servers
- S3 and cloud storage
- VPC and basic cloud networking
- Cloud monitoring fundamentals
- Resume and interview preparation
- Technical project documentation
Every Phase Includes Hands-On Practice
Students do more than watch demonstrations. You will configure systems, solve support tickets, troubleshoot broken environments, document your work and explain your technical decisions throughout the program.
Learn by Doing the Work
The program is built around practical scenarios, labs and projects. Students are expected to configure systems, troubleshoot problems, document their work and explain how they reached a solution.
IT Support Workstation Project
Set up and support a complete workstation environment, manage users and permissions, install software and troubleshoot common hardware and operating system issues.
Service Desk Ticket Simulation
Work through a queue of realistic support tickets involving password resets, connectivity issues, software failures, access problems and user requests.
Microsoft 365 & Identity Project
Create users and groups, assign access, configure MFA, manage identities and troubleshoot common Microsoft 365 and Entra ID access scenarios.
AWS Cloud Support Project
Deploy and document a basic AWS environment while learning how IAM, compute, storage, networking and monitoring work together in a cloud support scenario.
How You Will Work Through Projects
Build Skills That Support Recognized Certifications
Certification is not the only goal of the program. Our primary focus is practical capability, but the curriculum also introduces knowledge areas that align with widely recognized entry-level IT and cloud certifications.
CompTIA A+
Hardware, operating systems, troubleshooting, software support, security fundamentals and core IT support skills.
CompTIA Network+
Networking fundamentals including TCP/IP, DNS, DHCP, WiFi, VPNs, ports, protocols and connectivity troubleshooting.
Microsoft SC-900
Foundational concepts in identity, security, compliance, Microsoft Entra ID, MFA and access management.
AWS Certified Cloud Practitioner
Cloud concepts, AWS services, security, shared responsibility, billing and foundational cloud architecture.
Skills First. Certifications Second.
The program is designed to help students build practical technical capability first. Certification alignment gives learners a structured foundation they can use to continue preparing for certification exams during or after the program.
Learn the Skills. Prepare to Present Them.
Technical ability is only part of the process. We also help students prepare to explain their projects, communicate their skills and approach entry-level technical opportunities with greater confidence.
Resume Guidance
Learn how to present your technical projects, tools and practical experience clearly on an entry-level IT resume.
Interview Preparation
Practice common IT Support, troubleshooting, networking, identity and cloud interview questions.
Technical Storytelling
Learn how to explain what you built, what went wrong, how you diagnosed the problem and how you fixed it.
Project Portfolio
Organize your project documentation so you have practical work you can reference during applications and interviews.
Job Search Guidance
Learn how to identify appropriate entry-level roles, understand job descriptions and target positions that align with your developing skills.
Mock Interview Practice
Work through technical and behavioral interview scenarios and receive feedback on clarity, troubleshooting approach and communication.
Roles This Training Can Help Prepare You For
The program builds foundational skills commonly used across entry-level IT support and cloud support environments.
Invest in 16 Weeks of Live, Practical Training
Choose the payment option that works best for you. Both options include the complete 16-week program, live instruction, projects and career support.
Pay in Full
- Full 16-week live training
- Hands-on labs and projects
- Career readiness support
- Certification-aligned learning
Monthly Payment Plan
Total tuition: $500
- Same complete 16-week program
- No difference in training access
- Live instruction and projects included
- Career support included
What Your Tuition Includes
Completely Live. Structured for Accountability.
This is not a library of prerecorded videos. Students learn in real time with an instructor, ask questions during class and work through technical problems while receiving guidance.
100% Live Instruction
Classes are taught live so students can ask questions, follow demonstrations and receive clarification in real time.
Guided Hands-On Labs
Students work alongside the instructor instead of only watching. You will configure, test and troubleshoot systems during the learning process.
Structured Accountability
Weekly practice, projects and progress expectations help students stay focused and continue building skills consistently throughout the 16 weeks.
Instructor Feedback
Students receive guidance on troubleshooting, project documentation and how clearly they can explain their technical decisions.
What a Typical Learning Cycle Looks Like
Questions Before You Get Started?
Here are answers to some of the most common questions about the IT Support & Cloud Support Career Program.
Do I need previous IT experience?
Are the classes live or prerecorded?
How long is the program?
How much is tuition?
Is the program really project based?
Which certifications does the program align with?
Are certification exams included in tuition?
What equipment do I need?
Does completing the program guarantee me a job?
What roles can I pursue after the program?
What if I already have IT experience?
Still Have Questions?
Contact Gracespot Academy before enrolling and we can help you determine whether this program matches your current experience and career goals.
Ready to Start Your IT Career Journey?
Build practical IT Support and Cloud Support skills through live instruction, hands-on labs, structured projects and career readiness support.